Frequently Asked Questions (FAQ)

Alvo Dream

General Questions

1. What types of products do you sell?
   We offer a wide range of both new and pre-owned (old) products across categories including Mobiles, Laptops, Computers, Mixers, Printers, LCD TVs, Fridges, and even Dry Food items.
2. How can I place an order?
   Browse your desired items by category, add them to your cart, and proceed to checkout. Complete your payment to confirm the order.
3. Do I need an account to order?
   Yes. You must create an account to place an order. It helps you track orders, manage addresses, and view past purchases.

Product Condition & Quality

1. Are the old products tested?
   Yes, all used products go through a quality check. We ensure functionality and basic performance before listing them.
2. Are the products authentic?
   Yes, we only sell authentic and original products—both new and old.
3. Do you offer warranties on old products?
   Warranty availability varies. Some used products may come with a limited warranty; check the product page for specific info.

Payments & Pricing

1. What payment methods do you accept?
   We accept UPI, net banking, major debit/credit cards, and wallets. All payments are secured via trusted gateways.
2. Are prices inclusive of taxes?
   Yes. All prices shown include applicable taxes. No hidden charges.
3. Do you offer discounts?
   Yes. We offer periodic discounts, especially on bulk purchases and during special promotions.

Shipping & Delivery

1. How long does shipping take?
   Orders are processed in 1-2 business days and delivered in 4-8 business days depending on your location.
2. Is shipping free?
   Yes, we offer free shipping across India.
3. Do you ship used items separately?
   Shipping may vary depending on product availability and type. You may receive separate shipments.
4. Do you provide tracking?
   Yes. Once shipped, a tracking number is shared via email/SMS. You can track it on the INDIA POST website.

Returns & Cancellations

1. Can I cancel my order?
   Yes, within 24 hours of placing the order. Contact our support team as soon as possible.
2. What is your return policy?
   Returns are accepted only for damaged, defective, or incorrect products. Notify us within 7 days of delivery.
3. Are used products eligible for return?
   Yes, but only if they arrive damaged or not functioning as described. Refunds are issued after inspection.
4. When will I receive my refund?
   Approved refunds are processed within 5-7 business days to your original payment method.

Support & Contact

1. How do I contact you?
   📞 Phone: +91 7797-9695-11
   📧 Email: contact@alvodream.com
2. When is customer service available?
   Support is available Monday to Saturday, 10:00 AM – 6:00 PM.
3. Can I get help choosing a product?
   Of course! Contact us and we’ll assist you in selecting the right product—whether new or old.

Other Questions

1. Do you have a physical store?
   Currently, we are an online-only platform.
2. Can I sell my old items on your site?
   Not yet. We're working on a customer resale system for the future.
3. Do you deliver everywhere in India?
   Yes. We deliver to all serviceable PIN codes across India.

Thank You!

If your question isn’t listed here, feel free to contact us. Thank you for trusting Alvo Dream for both new and old quality products! 💼📱🖨️📺